Frequently Asked Questions

Where is my order?

Tracking your smart lifestyle choices is easy with Kluger Lifestyle! You can follow your order's journey directly on our website. This is a question we frequently get asked so we put together a shipping guide and you can track your order here.

How can I track my Kluger Lifestyle purchase?

Your tracking number will be active within 4-6 days of your order. For any concerns, Kluger Lifestyle's support team is here to assist. Please do reach out if you haven’t received yours after 7 by contacting support.

Order Cancellations

To modify or cancel your order, please contact us within 24 hours of placing the order. Note that shipped orders cannot be cancelled. For more details, visit our refund policy page.

Cancellation Terms

• You must contact us within 24 hours.
• We cannot cancel your order once it has already been shipped.
• You can view our full refund policy here.

Received a Damaged Item?

Kluger Lifestyle uses higher quality packaging and ship every item with extra padding, but in rare cases of damage, send us your order number and a picture of the item for a swift replacement.

Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please reach out with:

• Your order number.
• A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

Customs and Tax Information

Please be aware that customers are responsible for any customs and tax charges on their orders.

Contact Us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to you within 1-2 Business Days.